Refund Policy

Return policy

I am working hard to create unique artwork, however if you are not completely happy with your item please contact me within 7 days of receipt of your order. If agreed, a refund will be provided once the item has been returned in the same condition and packaging it was sent in. The refund will be processed within 30 days of receiving the returned item. This does not apply to commissioned work or sales items unless they are damaged. Postage, packaging and insurance incurred in the returns process cannot be refunded, nor the original shipping fee.

How to Return Work:

Please repackage the work in the same packaging the work was sent in and contact me at hello@alexandraiorgu.com to notify me that it has been shipped. You will be responsible for the cost of returning the item and remain responsible for the item until it has arrived safely with me. Please make sure you obtain proof of postage when you return items. 

Damaged Artwork:

If your item has arrived damaged please contact hello@alexandraiorg.com within 7 days of receiving the item, with images and a description of the damage. I will arrange the collection of artwork, and discuss if you would like a refund or exchange. I will not refund artworks that have been damaged through wear and tear.